One of the most profound errors a manager can make is managing a rep's results and not their activities. Managing results is almost meaningless. First, it is an after the fact reflex. By the time someone has failed, you have wasted weeks or even months of the company's time and money that can never be recovered. And secondly, you may end up firing a good rep that may have simply needed some coaching three months earlier. We can help define what activities should be managed, how they should be managed and what reports and reporting are needed to support it.